Save time and effort by visiting the Massachusetts Emergency Housing Portal to get your RAFT case status update.
You will access the same status information Way Finders’ staff does, but you can do it online, any time. No need to call or visit Way Finders.
Here’s how to do it.
When you are successfully logged in to the state portal, you will see several possible status updates for your application. Click a status below to learn more.
Not submitted
What it means
The application is missing required documents.
Your application will not move forward until it is complete.
Provide the missing documents within 21 days or your application will be timed out, and you will need to start over.
What you can do
Log back in and finish the application.
You must “submit” your application to move forward to the next step.
Submitted
What it means
The application has been submitted and is waiting to be matched with your landlord’s application.
What you can do
Contact your landlord. Ask them to check their email for information on how they can apply.
You should also send them the email you received, confirming the submission of your application.
That email contains a code that the landlord must use to match to your application.
IMPORTANT: Your application will not be reviewed until your landlord applies and your application is matched to theirs.
Under review
What it means
The application has been matched with a landlord application and is being reviewed.
What you can do
Due to the high volume of applications, this step could take up to 30 days.
Keep an eye on your email. If you receive an email that states your application is missing documents, please upload those documents as soon as possible.
Failure to upload any required documents within 14 days will result in a closed application, and you will need to start over.
Ready for payment
What it means
This means that your application has been approved.
It can also mean staff Way Finders has sent the payment in for processing.
What you can do
When you see this status, there is nothing left to do but wait.
Keep an eye on your email for a notification that payment has been sent.
Paid
What it means
Your award will be distributed in Way Finders’ next check run.
What you can do
You don’t need to do anything else.
- If your landlord chose direct deposit, payment will be received 24-48 hours after the payment is processed. If they chose a check, it could take up to 14 days for mail to be received.
- For utility, moving or furniture providers, most will be paid by Way Finders check. We will send them a commitment letter notifying them of the award, but providers may choose to delay services or restoration of services until the check is received. Way Finders has no control over their processes so you should follow up directly with that provider.
IMPORTANT: All RAFT applications are processed in the order they are received.
Effective immediately, we will only expedite cases that meet one of the following conditions:
- Utilities are already shut off
- Utilities will be shut off within 24 hours (not sooner than that)
- Foreclosure action scheduled within the next 7 days
- Move-in date within the next 5 days
- A 48-hour sheriff’s notice for physical eviction
If none of this applies to you, don’t call or visit our housing centers as your case does not qualify for faster service.
Housing Center hours change on 7/13/26
Assistance for walk-ins is limited to Monday and Wednesday, 8:30am-1pm.
Please click here to review the new hours.