We strongly recommend that you log into your RAFT online account for updates.

Logging in to your account is the fastest and easiest way for you to get updates. Please try the steps below before you call or visit. If you call us or visit one of our Housing Centers you will have a long wait on hold or in our lobby.

All RAFT applications are processed in the order they are received.

However, if you have an eviction, shutoff, or foreclosure action happening in the next 7 days you may receive faster service.

Examples of these actions include:

Evictions: you received a 48-hour notice from the sheriff or judgment from the court for possession of your apartment
Shutoff: your services have already been shut off or are scheduled to be shut off in the next 7 days
Foreclosure: you received a reinstatement letter with an amount due and deadline for payment to avoid further foreclosure action; or you have received communication from the lender’s attorney indicating amount owed and due date to prevent auction proceeding

If this does not apply to you, don’t call or visit our housing centers as your case does not qualify for faster service.

Please note that if you have applied for moving costs AND have received an offer letter or lease with a move-in date for this current month, you should call us or come into our offices for immediate assistance.

Here’s how to log in and find your RAFT application status.

Use the button at right to visit the state’s RAFT portal. Once you are there, please follow these steps:

Click CASE STATUS on the right-hand side
On the next page you need to
- Enter your application number – including any zeros
- Enter your last name

Ready to get started?

Enter the portal

When you are successfully logged in to the state portal, you will see several possible status updates for your application.

Your status	What it means	What you can do
Not submitted	The application is missing required documents. Your application will not move forward until it is complete. Provide the missing documents within 21 days or your application will be timed out and you will need to start over.	Log back in and finish the application. You must “submit” your application for it to move forward to the next step.
Submitted	The application has been submitted and is waiting to be matched with your landlord’s application.	Contact your landlord. Ask them to check their email for information on how they can apply. You should also send them the email you received, confirming the submission of your application. That email contains a code that the landlord must use to match to your application. IMPORTANT: Your application will not be reviewed until your landlord applies and your application is matched to theirs.
Under Review	The application has been matched with a landlord application and is being reviewed.	Due to the high volume of applications, this step could take up to 30 days. Keep an eye on your email. If you receive an email that states your application is missing documents, please upload those documents as soon as possible. Failure to upload any required documents within 14 days will result in a closed application and you will need to start over.
Ready for Payment	This means that your application has been approved. It can also mean staff Way Finders has sent the payment in for processing.	This status may not change for a few days but once you see this status, there is nothing left to do but wait. Keep an eye on your email notifying you that payment has been sent.
Paid	Your award will be distributed in Way Finders’ next check run.	You don’t need to do anything else. If your landlord chose direct deposit, payment will be received in 24-48 hours. If they chose a check, it could take up to 14 days for mail to be received. For utility, moving or furniture providers, most will be paid by Way Finders check. We will send them a commitment letter notifying them of the award, but providers may choose to delay services or restoration of services until the check is received. Way Finders has no control over their processes so you should follow up directly with that provider.